Custom Product Return Policy
Last Updated: January 11, 2026
KENTEN is committed to providing our valued customers with high-quality custom products. We understand that circumstances may occasionally require a return. Please review this return policy carefully before placing your order.
Custom Products:
Due to the personalized and unique nature of custom products, returns or exchanges are not accepted unless there is a verifiable defect or fault on our part.
Defective Products:
If you receive a defective or damaged custom product, please contact our sales customer service team. We require photos or a detailed description of the issue. Upon confirmation, we will provide a resolution, including repair, replacement, or refund options.
Non-Defective Items:
Given the personalized nature of custom products, we cannot accept returns or exchanges for non-defective items, including cases of buyer’s remorse or purchasing errors.
Contact Us:
If you have concerns about the quality of your custom product, please contact us directly. Our customer service team is committed to ensuring your satisfaction and will work with you to find a resolution.
Thank you for understanding our return policy. We hope this explanation clarifies our return procedures. For any questions, please feel free to contact us.